Refund and Return Policy – bizeinds.com

At bizeinds.com, we take pride in offering high-quality products to our customers. We understand, however, that there may be times when a return or refund is necessary. That’s why we offer a straightforward 60-day return policy, giving you 60 days from the date of delivery to request a return. Requests made after this period will not be accepted.

This policy outlines the terms and procedures for returns and refunds on purchases made through our website.

1. Eligibility for Returns and Refunds

• Defective or Damaged Items
  If your item is damaged or defective due to a manufacturing or quality issue, you are eligible for a return or refund.

• Incorrect Item Received
  If you received the wrong product, we will assist you with a return or exchange.

2. Return Window

You must contact us within 30 days of receiving your order to initiate a return. Returns requested after this period will not be accepted.

3. How to Start a Return

• Step 1: Contact Us
  Email our support team at bizeinds@outlook.com, providing your order number, reason for return, and any relevant photos.

• Step 2: Approval and Instructions
  Once your request is reviewed and approved, we will send you the return address. If needed, we’ll also provide a prepaid return label.

4. Return Conditions

• Product Condition
  Items must be returned in their original condition, including packaging and labels.

• Hygiene and Usage
  For health and safety reasons, the product must be unused, unworn, and undamaged. We reserve the right to refuse returns that don’t meet these standards.

5. Refund Process

Once we verify that the returned item matches your return request, we’ll process your refund within 1–2 business days. Refunds will be issued to your original payment method. Depending on your card issuer, it may take 7–15 days for the refund to appear in your account.

6. Return Shipping Fees

There are no handling charges for returns. If the return is due to our error (wrong item or defect), we will refund your full payment, including return shipping costs.

7. Exchanges

If you'd like to exchange an item (e.g., for a different size or model), please include this in your return request. We'll guide you through the process. No extra handling or shipping fees will be applied.

8. Order Cancellations

If you wish to cancel your order before it ships, please contact us immediately. Once the order has shipped, our standard return policy will apply.

9. Contact Us

For any questions regarding returns or refunds, feel free to reach out to us at:
📧 bizeinds@outlook.com

10. Policy Updates

We reserve the right to update this policy at any time. It is your responsibility to check for updates. Continued use of our site implies acceptance of the current policy.

Return Address:
Zelinářská 846/18, 147 00 Praha 4, Czechia
Business Hours: 8:00 AM – 18:00 PM (Closed on Saturdays and Sundays)